Salesforce, the global leader in CRM, has announced insights from an IDC study, indicating the Salesforce economy is expanding — and AI is accelerating its growth trajectory.
The study forecasts that Salesforce and its ecosystem of customers and partners in India are expected to create a net gain of 1.8 million new jobs and generate $88.6 billion in new revenues from 2022 to 2028.
Arundhati Bhattacharya, CEO & Chairperson, Salesforce India, “In an AI-first world as businesses continue to transform, the economic impact on jobs and revenue is immense.”
“The IDC-Salesforce Economy study, defines the footprint of Salesforce and the economy at large defining the potential of AI to create jobs and drive business impact”, Arundhati Bhattacharya said.
Arundhati Bhattacharya further said, “India has shown immense growth and we are excited about the ecosystem we are creating in India fueling the AI revolution that moves from prediction of the future to creating it.”
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The IDC Salesforce Economic Impact Study underscores the transformative power of AI-powered cloud solutions in driving economic growth.
In India, among the companies that use AI today 79% use AI-powered CRM solutions and 80% use Enterprise AI software platforms.
AI-powered applications will multiply operational efficiency and customer experience benefits. In India, the primary drivers for using AI-powered cloud solutions include improved employee productivity (35%) and customer experience (34%), and increased quality – of product, production, supply chain, service (29%).
In every AI-powered cloud solution, in addition to the basic cloud subscription, for a fully functional implementation, 64% of respondents in India say they require IT project consulting or systems integration, 62% cloud services (for example, storage, security, other apps) and 55% IT ongoing managed services.
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