In a recent video by HCLTech, Rakshit Ghura, Senior Vice President and Global Head – Digital Workplace and Unified Service Management Business of the company shared his insights on the transformative potential of Generative AI (Gen AI).
He explained that Gen AI is set to redefine the way we live and work, likening its impact to that of the Industrial Revolution. With rapid growth in the past 18 months, Gen AI is expected to significantly influence industries, communities, businesses, and the environment.
Transforming the Total Experience Landscape
Rakshit Ghura emphasized that Generative AI is reshaping the Total Experience framework. By enhancing employee and customer engagement, boosting productivity, and improving organizational agility, Gen AI is enabling businesses to deliver more personalized and impactful experiences.
Its predictive analysis capabilities allow companies to anticipate the needs of all stakeholders across various channels and user personas.
This, in turn, drives more relevant, data-driven interactions that optimize operations, reduce costs, and streamline decision-making.
Driving Sustainability and Innovation
Beyond improving workplace dynamics and customer relations, Generative AI holds significant promise for sustainability and innovation.
It has the potential to revolutionize the design and implementation of carbon-neutral and green energy solutions. Rakshit Ghura highlighted that Gen AI is poised to disrupt key areas such as employee productivity, workplace inclusion, and sustainable business practices.
This technological advancement positions Gen AI as a powerful driver in creating a future that is not only more efficient but also environmentally conscious, setting the stage for a new era of work and innovation.
Conclusion
In conclusion, Rakshit Ghura, Rakshit Ghura, Senior Vice President and Global Head – Digital Workplace and Unified Service Management Business at HCLTech emphasized how Generative AI is poised to redefine industries, reshaping the future of work, sustainability, and innovation.
Its potential to enhance productivity, foster collaboration, and drive personalized experiences will create significant shifts across businesses and communities.
As organizations harness the power of GenAI, they will be better equipped to navigate the evolving landscape leading the charge in a new era of transformation and growth.
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