Salesforce, the global leader in cloud-based software, has announced an ambitious plan to hire 2,000 new employees to bolster its artificial intelligence (AI) product line.
The announcement was made by Salesforce CEO Marc Benioff at a company event in San Francisco.
Marc emphasized the transformative potential of AI and robotics.
He envisions applications in hospitality, where digital assistants could manage back and front-office operations while physical robots handle tasks like room cleaning.
Salesforce Hiring Plans: AI Product Line Expansion
This hiring initiative follows multiple rounds of job cuts in 2023 and 2024, during which Salesforce reduced its workforce by over 7,000 employees due to challenging economic conditions.
Despite these reductions, the company’s headcount as of January 31, 2024, stood at 72,682, representing a modest 1% decrease from two years prior.
Salesforce’s hiring plan is closely tied to the upcoming launch of its second-generation AI agent software, Agentforce 2.0, scheduled for February 2025.
Salesforce’s Slack communication platform uses this advanced AI agent software to handle sophisticated queries, leveraging comprehensive data resources.
The company aims to significantly expand its AI workforce, adding 2,000 specialized sales representatives to promote its growing AI product line.
Referrals and Recruitment
Marc revealed that Salesforce has already received 9,000 referrals for the 2,000 positions, indicating strong interest from potential candidates.
The company’s recruitment drive is part of its broader vision to empower one billion agents with Agentforce by 2025.
Marc expressed his excitement about the potential of AI and robotics.
He highlighted the company’s plans to launch a “robot force partner program” that will connect virtual and physical robotic systems across various industries.
Agentforce 2.0 brings advanced reasoning and RAG (Retrieval-Augmented Generation) capabilities to deliver precise answers to complex multi-step questions.
The platform can perform tasks across Slack, Tableau, and AppExchange, offering unparalleled flexibility and speed.
Salesforce’s AI-powered customer support system currently handles 32,000 weekly conversations, with only 5,000 requiring human escalation, down from 10,000 previously.
The company’s focus on AI and robotics aligns with its broader strategy to drive innovation.
This strategy aims to enhance customer experiences across various industries.
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