The Employees’ Provident Fund Organisation (EPFO) is gearing up for a major digital transformation with the launch of its new platform, EPFO 3.0.
To spearhead this project, three of India’s largest IT companies—Tata Consultancy Services (TCS), Infosys, and Wipro—have been shortlisted to participate in the next stage of the selection process.
The announcement was confirmed through an official circular issued on August 12, 2025.
The initiative stems from an Expression of Interest (EOI) issued by EPFO on June 16, 2025, inviting proposals from companies with extensive expertise in designing and managing large-scale digital platforms.
The aim is to modernize EPFO’s service delivery framework, making it faster, more accurate, and user-friendly for millions of subscribers and pensioners across the country.
While being shortlisted is a significant step, EPFO clarified that this does not amount to the awarding of any legal or official contract.
Instead, TCS, Infosys, and Wipro will now move into the next round of the evaluation process, where the final service provider will be chosen based on technical and financial criteria.
Key Features of EPFO 3.0
The new system will introduce several path-breaking features.
At the forefront is a Centralised Pension Payment System (CPPS), which will allow pensioners under the Employees’ Pension Scheme (EPS) 1995 to receive their monthly pension from any bank branch across India.
This move is expected to bring flexibility and convenience, especially for retired employees who relocate or change banks. Another major component of EPFO 3.0 is the strengthening of complaint resolution services.
The revamped grievance redressal mechanism will ensure quicker responses, improved tracking, and a better user experience, addressing one of the long-standing concerns of EPFO members.
Significance of the Digital Upgrade
EPFO manages one of the largest social security programs in the world, serving more than 27 crore members.
Given the sheer scale of operations, digitization is crucial to maintaining efficiency and meeting the expectations of a tech-savvy workforce.
The new platform is also expected to reduce delays, eliminate manual inefficiencies, and provide seamless integration with banking and financial systems.
By engaging India’s top IT players, EPFO aims to create a future-ready, scalable digital ecosystem that not only improves existing services but also lays the foundation for introducing new, technology-driven benefits in the future.
With TCS, Infosys, and Wipro now in the race, the final selection will determine who will drive one of the largest social security digital transformation projects in India.
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