Sundar Pichai, CEO of Google, has acknowledged and expressed his dissatisfaction with the errors in Gemini following a backlash against the AI image generation tools. He stated that these errors are deemed “unacceptable.”
A shared memo said, “Our teams have been working around the clock to address these issues. We’re already seeing a substantial improvement on a wide range of prompts.”
Sundar Pichai’s memo was shared on the social media platform X. Read the full text of the memo here:
I want to address the recent issues with problematic text and image responses in the Gemini app (formerly Bard). I know that some of its responses have offended our users and shown bias – to be clear, that’s completely unacceptable and we got it wrong.
Our teams have been working around the clock to address these issues. We’re already seeing a substantial improvement in a wide range of prompts. No AI is perfect, especially at this emerging stage of the industry’s development, but we know the bar is high for us and we will keep at it for however long it takes. And we’ll review what happened and make sure we fix it at scale.
Our mission to organize the world’s information and make it universally accessible and useful is sacrosanct. We’ve always sought to give users helpful, accurate, and unbiased information about our products. That’s why people trust them. This has to be our approach for all our products, including our emerging AI products.
We’ll be driving a clear set of actions, including structural changes, updated product guidelines, improved launch processes, robust evals and red-teaming, and technical recommendations. We are looking across all of this and will make the necessary changes.
Even as we learn from what went wrong here, we should also build on the product and technical announcements we’ve made in AI over the last several weeks. That includes some foundational advances in our underlying models e.g. our 1 million long-context window breakthrough and our open models, both of which have been well received.
We know what it takes to create great products that are used and beloved by billions of people and businesses, and with our infrastructure and research expertise, we have an incredible springboard for the AI wave. Let’s focus on what matters most: building helpful products that are deserving of our users’ trust.
Sundar Pichai emails Google employees
— Internal Tech Emails (@TechEmails) February 28, 2024
February 27, 2024 pic.twitter.com/OGaCCNQfeJ
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