Capgemini invites applications for its Off Campus Drive for the Customer Support Group (CSG) role based in Coimbatore.
CSG is the first line of defense in managing IT infrastructure incidents and service requests via both traditional (email and voice) and digital (chat, BOTs) contact channels.
This team focuses on delivering optimized, proactive, and user-centric IT support solutions globally for Capgemini’s Cloud & Infrastructure Services (CIS) division.
Job Responsibilities
As part of CSG, you will provide top-notch customer service and technical troubleshooting through multiple channels, including voice, email, and chat.
The role involves ticket management, prioritizing and tracking tickets, and ensuring timely resolution. You will also leverage business intelligence tools to analyze ticket data and enhance customer satisfaction.
Responsibilities include supporting various industries such as telecommunication, financial services, healthcare, and technology.
Candidate Requirements
Ideal candidates must have completed a 3-year diploma or graduate in 2024 and possess excellent communication skills, the ability to work under pressure, and basic computing knowledge.
Flexibility to work 24/7 shifts and relocate is essential. Candidates must have no backlogs at the time of assessment and joining.
Candidates who meet the above qualifications and are enthusiastic about joining Capgemini’s Customer Support Group (CSG) in Coimbatore are encouraged to apply here.
Explore 700+ Other Career Opportunities at Capgemini
The company is hiring nationwide for 700+ positions in India, and inviting job applications for experienced and entry-level roles. For more details and to apply for the current opening visit the Career Page.
Job aspirants can also explore more opportunities on the Job Portal or the company’s LinkedIn Page.
Capgemini Statement on Culture
Commenting on the culture of the organization, Capgemini said, “We are committed to fostering a diverse and inclusive workplace that values and celebrates differences.”
“We believe that diversity in all its forms enriches our organization, promotes innovation, and drives success. We are dedicated to providing equal opportunities for all individuals, regardless of discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, neurodiversity, or veteran status. Our commitment extends to embracing all forms of diversity.” Capgemini further said
Capgemini further said, “We actively encourage candidates from diverse backgrounds to apply and join us in shaping a more inclusive future together.”
Additional Information
- Capgemini is committed to fostering a diverse and inclusive workplace. IT giant believes that diversity of thought and experience is essential for driving innovation and success.
- It offers competitive compensation and benefits packages.
- IT Major is committed to sustainable practices and social responsibility.
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