Air India is undergoing a major workforce transformation, aligning with its ambitious modernization and expansion goals.
Since its privatization under the Tata Group, the airline has focused on rejuvenating its workforce, improving service quality, and ensuring operational efficiency.
A key aspect of this transformation is the reduction in the average age of employees, alongside extensive recruitment efforts to bring in fresh talent and contemporary skills.
Air India Workforce Modernization: Key Changes
Air India’s workforce transformation has led to significant demographic shifts:
- The average age of non-flying staff has dropped from 54 to 35 years.
- The average age of cabin crew has reduced from the late 40s to 29 years.
- The airline has hired approximately 1,500 pilots since privatization to meet regulatory norms and support fleet expansion.
This rejuvenation is part of Air India’s mission to become a modern, efficient, and customer-focused carrier.
CEO Campbell Wilson emphasized that the airline’s hiring strategy is designed to enhance service standards and comply with new flying norms introduced by regulators.
Recruitment Strategy and Talent Acquisition
Air India’s hiring push includes:
- Extensive recruitment drives to onboard new pilots, cabin crew, and ground staff.
- Voluntary separations to streamline operations and integrate new teams following the merger of four airlines under the Air India brand.
- Training programs to equip employees with advanced skills and improve customer service standards.
Wilson noted that the influx of younger pilots and cabin crew supports Air India’s operational efficiency and customer experience goals.
The airline is also leveraging the expertise of legacy employees to ensure a smooth transition.
Vihaan.AI: Air India’s Five-Year Transformation Plan
Air India’s workforce modernization is part of its five-year transformation roadmap, Vihaan.AI, which aims to:
- Upgrade aircraft and expand global networks.
- Improve service quality to enhance customer satisfaction.
- Strengthen partnerships with international airlines to boost connectivity.
Since privatization, Air India’s cargo revenues have tripled, and passenger revenues have more than doubled.
The airline has also expanded its codeshare agreements, partnering with Singapore Airlines, Lufthansa Group, and other global carriers.
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