An Indian multinational financial technology company, Paytm CEO Vijay Shekhar Sharma said that the company would undergo major AI upgrades in 2024.
He has shared a post on social media platform X (formally Twitter) by saying, “Making my to-do list for 2024. What would you like to change/ upgrade in the Paytm app?”
“We have changed the new Paytm app’s Home Screen. Paytm Payments Bank and Other group entities’ offerings are separated now. Makes it cleaner view”, the post added.
The post further said, “Expanding AI-led customer care. Personalization using AI is on its way. Tell me your wishes and it will be our command! Merry Christmas and Here is wishing all Paytmers a very Happy New Year.”
Making my todo list for 2024. 📋
— Vijay Shekhar Sharma (@vijayshekhar) December 24, 2023
What will you like to change/ upgrade in Paytm app ? 📲
We have changed new Paytm app’s Home Screen. Paytm Payments Bank and Other group entities’ offerings are clearly separated now. Makes it cleaner view. ✅
Expanding AI led customer care.…
The post follows when recently sacked over 1000 employees amid cost-cutting measures. The majority of the layoffs are likely to impact employees from the lending business.
The layoffs are currently impacting over 10 percent of the company’s entire workforce. The company reportedly wants to save 10-15% of staff costs over the current fiscal year.
“Our core business of payment may see manpower increase by 15,000 in the coming year,” the spokesperson said.
“We are transforming our operations with AI-powered automation, eliminating repetitive tasks and roles to drive efficiency across growth and costs, resulting in a slight reduction in our workforce within operations and marketing”, the spokesperson informed.
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