Swiggy has rolled out ambulance services for delivery executives. The company’s mission is based on offering unparalleled convenience to consumers and also ensuring the safety and well-being of delivery executives.
The delivery executives can reach out on the toll-free number: 1800 267 4242. Sometimes, making a call is not an option, and executives can tap the SOS button without leaving the partner app in the case of an emergency before, during, or after delivery.
- An industry-first initiative to ensure that its delivery executives are attended to in minutes in case of an accident.
- The current average response time of this ambulance service is 12 minutes.
- Delivery executives can contact the ambulance service directly from the partner app through the SOS section on the homepage or a toll-free number.
The company has partnered with Dail4242 Ambulance Service which has over 10,000 ambulances across 500+ cities and can assist the executives in a matter of minutes should anything untoward happen.
The company has launched this service pan-India after piloting it in Bangalore, Delhi, NCR, Hyderabad, Mumbai, Pune, and Kolkata. In the test runs and the cases raised so far, the response time has been an average of 12 minutes.
Mihir Rajesh Shah, Head of Operations at Swiggy said, “Swiggy is committed to the safety of our delivery executives, and over the years, we have been investing in products and policies that prioritize their safety and well-being.”
“Every day, lakhs of deliveries are carried on smoothly by our delivery executives, however, emergencies have a way of coming unannounced. With the free ambulance service that is fast, on-demand, and comprehensive, Swiggy has got our executives’ back, giving them safety and peace of mind and getting them help when they need it the most”, Mihir Rajesh Shah added.
With the launch of this service, Swiggy has an active emergency support mechanism in place to ensure its Delivery executives are attended to at the earliest in case of any unfortunate accident and taken to any of the nearby network hospitals on time.
In 2021, the company launched the Emergency Support Services (ESS) through the SOS button, which directly connected the executives with the Swiggy hotline, ambulance services, or the police helpline.
